Visualizing Connections
Visualizing Connections
Embedded Files
Eco-System map
Eco-System map
Real Estate Actions
Real Estate Actions
This diagram helps us to think about our core content as objects before considering any procedural actions.
In a brokerage model, the agent is often at the center. However, there are many more individuals and spaces involved in transactions. It is important to have a clear understanding of how they are connected.
Inspection
Open house
Signing
Digital Reading
Digital Reading
Reader Engagement | Kindle
Visualizing the interaction planes for a reader's interactions.
Journey phase
Journey phase
Agent Activities | Real Estate Journey
This diagram represents the higher-level steps within the agent’s experience that are universal across team sizes, regions, and market types. Within each activity are multiple tasks to be completed.
Support for Agents
Support for Agents
This visualization of all the individuals who support an agent in completing a sale within a brokerage. It is an extrapolation of a real estate service model expanding upon Mariel Macia's service design diagram originally in "Service Design. Excuse me… what?" Medium Aug 7, 2018 article.
Service Designers research, design, prototype, and implement experiences and business mechanics creating experiences.
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